Expert Unit4 ERP Managed Services for Councils

Is your council looking to enhance the performance and efficiency of your Unit4 ERP system?

Equinox Consulting delivers expert managed services designed specifically to address the unique demands and challenges of councils.

Expert Unit4 ERP Managed Services for Councils

s your council looking to enhance the performance and efficiency of your Unit4 ERP system?

Equinox Consulting delivers expert managed services designed specifically to address the unique demands and challenges of councils.

Unit4 ERP Managed Services for Councils by Equinox

At Equinox Consulting, we specialise in delivering expert Unit4 ERP managed services, meticulously designed to address the specific requirements of councils.

We understand the importance of efficient, secure, and fully optimised ERP systems in the operations of local government.

Without the support of managed services, councils frequently encounter challenges in maintaining the efficiency of their systems, leading to technical issues, periods of downtime, and heightened frustration among staff.

This not only hampers productivity but also affects the timely execution of community projects and services.

Our managed services are crafted to combat this, alongside preventing common issues such as operational inefficiencies, security vulnerabilities, and hindered organisational growth.

By focusing on these areas, we will ensure your ERP system supports the things that really matter such as seamless operations, robust security measures, and dynamic growth strategies – ultimately enabling councils to serve their communities more effectively.

Benefits Of Unit4 ERP Managed Services For Councils

Streamlining

Cost Savings

Expertise

Reduced Risk

Latest Technologies

Scalability

Partnering with a managed services provider brings numerous advantages to councils, especially over the limitations of traditional in-house IT teams.

Crucially, these services are highly scalable, allowing for adjustments in support without the need for permanent staff increases.

This flexibility is ideal for councils that experience fluctuating demands throughout the year, ensuring they are not burdened with extra staff costs during quieter periods.

By choosing to collaborate with a managed service provider such as Equinox Consulting, councils can dedicate more attention and resources to their primary mission of serving their community, confident in the knowledge that their ERP requirements are being expertly managed by seasoned professionals.

Testimonial

“The team at Equinox have been nothing short of amazing. We were experiencing a lot of issues implementing Unit4 and Equinox came in to support.

They quickly got to grips with the situation and have supported and mentored the team through to the point of go live and beyond. I’m very grateful for their support. Every person I have dealt with has been incredibly supportive and determined to get us the right outcome!”

– Gary Harvey

Testimonial

“The team at Equinox have been nothing short of amazing. We were experiencing a lot of issues implementing Unit4 and Equinox came in to support.

The Struggles of Operating Without Managed Services

One significant challenge councils face is the struggle with unoptimised ERP systems, leading to prolonged financial and resource allocation processes.

This absence of specialised support can drastically affect a council’s operational effectiveness and its ability to serve the community.

Our objective is to guarantee that your systems are consistently optimised, enabling your team to concentrate on their essential responsibilities without being hindered by technical problems.

By entrusting your IT requirements to us, you can sidestep the common difficulties associated with internally managing complex systems, thereby ensuring your council’s operations remain smooth and uninterrupted.

Managed Service Packages for Councils

At Equinox Consulting, we recognise that every council has its distinct set of challenges and requirements, especially when it comes to managing and enhancing its Unit4 ERP system.

That’s why our managed service packages have been specifically formulated ensuring that every council can find a service that matches its unique needs.

Our Packages Tailored for Councils:

Silver Package: Perfect for smaller councils or those newly integrating Unit4 ERP systems, offering up to 10 support tickets a month for those crucial maintenance tasks.

Platinum Package: Aimed at councils with more established requirements, this package provides up to 50 support tickets a month to help manage your growing demands.

Diamond Package: The ultimate support solution for major players, providing unlimited support tickets each month, ensuring your ERP system scales with your council.

Reach out to Equinox Consulting today to find out which package is the best fit for your council’s objectives.

We’re here to guide you through our options, ensuring that you receive the exact level of service your council needs.

included in our Managed services

We can tailor the managed services to your specific business needs. However the standard areas of cover are:

Support

With our leading support software, our team are able to provide a self service portal, incident management, problem management and track the progress and review SLA.

Development

This can cover anything from a quick fix required by a support ticket or the management of a system upgrade or reimplementation. We have software to support us in the delivery of all projects and can assist keeping track of all governance.

Management

We will look to manage your system road map throughout the project. We will do all the work on business cases or problem statements and present it to your stakeholders for review. Working with your IT & finance departments so we can fit in with your strategic views of where your business is going.

Service Reviews

Regular service reviews allowing you to keep track of the relationship and see how we are progressing. Full service packs are delivered before each meeting to give you time to review and feedback.

Why Choose Us?

Since our founding in 2015, Equinox Consulting Limited has evolved into a trusted partner for addressing all your Unit4 ERP needs, whether they involve issues, fixes, or new projects.

At Equinox, we proudly wear our HEART on our sleeves—this is the core of who we are. Our values are not just words; they are principles we live by every day:

Honesty: We operate with integrity in every interaction, ensuring you can rely on us for truthful and straightforward communication.

Energy: We bring enthusiasm and vigour to every project, driving initiatives forward with positivity and dynamism.

Accountability: We take full responsibility for our services, consistently delivering on promises with the highest standards of excellence.

Respect: We honour your vision and goals, treating your business ambitions as our own.

Transparency: Clear and open communication is fundamental, enabling trust and long-term relationships.

Let’s work together to harness the full potential of your Unit4 ERP system.

Let’s Connect

Your journey to success is just one conversation away. If you have any questions or need further information about our services, don’t hesitate to reach out.

We’re here to help you navigate your options and ensure you have all the details you need to make the best decision for your business.

Our Top Unit4 ERP Managed Services FAQs

Common questions and answers about our managed services:

What are the benefits of managed services?

What are the benefits of managed services?
Often, companies may find themselves with the Unit4 ERP software installed but need to know how to proceed. This is where our managed services can help you out.

We embed ourselves as part of your team. Unlike other consultancy businesses, we will not disappear into the horizon once your service is complete.

We can help organisations that have a system installed and need support due to internal business changes.

What is a managed service package?

Equinox understands the unique needs of your business, which is why our managed service packages are tailored to suit your specific requirements.

With our comprehensive services, we ensure that your ERP infrastructure is meticulously maintained, expertly managed, and continuously upgraded to minimise any disruptions and maximise its uptime.

Who Should Use Managed Services?

Managed services are beneficial for businesses of all shapes and sizes.

For smaller businesses, cost savings and reduced risk are the key benefits.

For larger businesses that have the budget to afford in-house staff, they may use Unit4 ERP managed services for convenience and skill. Managed services take away the stress of hiring new employees and training them, as well as ensure your business can stay on top of its game at no extra cost to you.

Is An Equinox Managed Service Package Right For You?

If you’re wondering whether an Equinox Managed Service Package is the right fit for your business needs, the answer is a resounding yes.

Our tailored managed service packages offer the technical support necessary to drive your business forward.

Get in touch with Equinox Consulting today to initiate a discussion about your specific needs and benefits from the advantages of a customised managed service package.