Our Cloud-Based IT Service Management Software Packages

Our packages are tailored to your specific needs, No “one size fits all” here! Specialising in Unit4 ERP (Agresso), Equinox provides you with flexible and scalable technical support to maintain, enhance and evolve your software systems.

MISSION-DRIVEN

Committed to helping our partners overcome any challenge and attain spectacular results

Our cloud-based IT service management software is designed to enable you to effectively manage your customer support activities.

Our team will provide you with problem management, incident management, and any specific SLAs to fit your business needs. This is integrated into your monthly service review, allowing you to stay on top of your support needs. 

In addition, we offer a knowledge base that can be accessed by your users, which allows them to find potential solutions before logging a ticket.

Why Choose Us?

Expertise

Discover which IT tasks are best left to professionals while offloading in-house IT to save time, money, and resources.

Reliable

We embed ourselves as part of your team. Unlike others, once your service is complete, we will not disappear into the horizon.

Customisable

We understand that your business has its own heartbeat. Equinox works for you, with you, to help improve your unique challenges.

Cost-effective

With our support packages, you don't have to worry about payroll, high turnover rates, or meeting inflated salary demands.

OUR PACKAGES

Choose The Package That's Right For You

Silver

Platinum

As per silver plus

Diamond

As per platinum plus

Technical Interface assistance​

Support with Upgrade

Report Writing

Named account manager

Monthly review meetings

SLA Service Pack

User engagement review

24/7 knowledge bank available (once built)

Training

Fully outsourced option available

Change request approval process

Problem management

Access to service desk to manage and review tickets

Project management

Business case assistance

Values we live by

1

Honesty

We’re honest and committed to doing what’s best for clients and our company. We believe that being honest with clients is the only way to build a relationship of trust.

2

Energy

At Equinox, we firmly believe that energy is the driving force behind everything we do. We are strong advocates of the idea that positive energy yields positive results, negative brings negative.

3

Accountability

At Equinox, we believe accountability is the key to a positive work environment. We empower and encourage each other to take ownership of our actions, no matter what.

4

Respect

Equinox have prioritised respect in all relationships, internal and external, for over 8+ years. We highly value our clients and strive to show them the utmost respect.

5

Transparency

Transparency is a very important core value to us and our customers. We are clear and open about our methods, processes, and progress on every individual project we undertake.​

FAQ

Most frequent questions and answers

Our managed service packages are customised to meet your business’s specific needs, ensuring your IT infrastructure is maintained, managed, and enhanced with minimal downtime and maximum uptime.

From the private and government sectors to education, housing and not-for-profit organisations. You can depend on Equinox. 

 

Often, companies may find themselves with software installed but need to know how to proceed. This is where our managed services can help you out.

We embed ourselves as part of your team. Unlike other consultancy businesses, we will not disappear into the horizon once your service is complete.

We can help organisations that have a system installed and needsupport due to internal business changes such as staff changes.

If you would like more information, please click here.

We recognise that every business has unique IT support needs, so we offer different support packages.

We offer three different packages. Silver, Platinum, and Diamond. Each package has a different level of support. For example, with our Silver Package, your business will receive 10 support tickets a month. With our Platinum package, you will receive 50 support tickets a month; with our Diamond Package, you will receive an unlimited amount!

To help you determine the best package for your business or customisable options, contact us today. 

Hiring support agents for managed services is 100% worth the cost for peace of mind and cost savings.

Outsourced IT support can offer operational flexibility and allow internal teams to remain more focused on core missions. However, improper handling of outsourcing engagements could lead to regulatory and cost challenges, geographic difficulties, and fragmentation within the internal team.

As with any vendor relationship, regularly tracking ROI and assessing the value is essential.

Do you ever encounter technical issues or need help with your IT systems? A support agent is a go-to professional for resolving day-to-day IT problems, performing general maintenance, and monitoring your system for anything unusual.

Our team comprises highly trained and experienced individuals who can adeptly handle a diverse range of common IT issues.

Please get in touch with us if you have any questions regarding how our packages can benefit you and your organisation!

You can contact us via phone at +44 (0) 1280 830245 or by emailing [email protected]. We would be more than happy to help. 

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