Managed Services: What They Are and Why You Need Them 

So, you’ve probably heard the term “managed services” before, but what does it actually mean, and why would you need them for your business?  

Now, what’s interesting is that managed services can actually describe a whole range of things, from supply chain management to marketing strategy to call centre operations. So, it’s a pretty versatile term! 

However, when most people talk about managed services, they’re usually referring to managed IT services

What Are Managed Services? 

Well, simply put, managed services refer to the practice of outsourcing business administration and management responsibilities to a third party. 

This means that a third-party provider, such as Equinox Consulting, takes care of all your IT-related needs, from software upgrades to system maintenance to troubleshooting. 

With managed services, you don’t have to worry about keeping up with the latest technology trends or spending hours trying to fix IT issues yourself. Instead, you can focus on what you do best – running your business. 

3 Things to Consider Before Starting Managed Services 

More and more businesses are beginning to offer managed services for IT and software support. This means that choosing the right business is more important than ever to ensure you get the perfect support for you. 

  1. Experience: Ever-changing technology means new problems for your business – hence why you may be looking for managed services to make your business run smoothly. Depending on your individual business needs, you need to ensure that your prospective provider has relevant experience in your industry. Equinox has the knowledge to understand and excel at working with a multitude of businesses, including government, education, housing and not-for-profit. 
  1. Scalability: As with all businesses, your business and technology will evolve over time. For this, it is vital that your managed service provider can respond to changes in your business and is scalable by design. 
  1. Reliability: When dealing with your business, one of the top concerns about outsourcing is that your provider will not be reliable. Reliability is one of the foundations of success in a partnership. At Equinox, we embed ourselves as part of your team. Unlike others, once your service is complete, we will not disappear into the horizon.   

When outsourcing any part of your business, you want it to go as smoothly as possible. Here at Equinox Consulting, we can assure you that you can depend on us for all of your IT needs. 

Benefits of Managed Services 

Managed services offer many benefits over traditional in-house IT departments because they’re easier to scale up or down as needed, meaning you don’t have to pay for extra manpower when it’s not needed (such as during off-peak hours). 

There are more benefits than we can count, but don’t worry, we are just going to give you the top 4 highlights: 

  1. Cost Savings: As a business owner, you will be striving to save costs whenever possible. One way to do this is by hiring external consultants rather than full-time employees. Using consultants bypasses many costs of hiring new employees, such as requiring training and supervision. Many companies reap the benefits of having access to the latest technologies through their managed services without having to hire an in-house team of experts. 
  1. Streamlining: Managed service providers should work with your business to fit in with your strategic views of where your business is going. At Equinox, we tailor your managed services to your specific needs, ensuring our processes are streamlined for your business, meaning you get the best value for your business. 
  1. Expertise: Consultants don’t become experts in their fields overnight! It takes several projects or years of effort to obtain the level of knowledge that most consultants have. In that time, most consultants have seen or heard everything, from best practices to pitfalls. If they haven’t heard of an issue or need, they will probably have some good ideas on how to address it.  
  1. Reduced Risk: If you are trying to solve IT and software issues in-house without relevant experience, you could do more damage than good. By using managed services, you ensure that every aspect of your business is handled with the utmost care. 

Managed services are a great way for businesses to save time and money by outsourcing their IT support needs. They can also help you avoid costly mistakes, improve productivity and increase employee satisfaction. 

What’s not to like? Get in touch now if you would like to find out more from Equinox Consulting

Who Should Use Managed Services? 

Managed services are beneficial for businesses of all shapes and sizes. 

For smaller businesses, cost savings and reduced risk are the key benefits. Outsourcing IT infrastructure can give small business owners peace of mind, especially as the world is changing to rely more on computers and technology in everyday business processes. 

For larger businesses that have the budget to afford in-house staff, they may use managed services for convenience and skill. Managed services take away the stress of hiring new employees and training them, as well as ensure your business can stay on top of its game at no extra cost to you.  

Our Managed Service Packages 

Often, companies may find themselves with software installed but need to know how to proceed. This is where our managed services can help you out. 

Our managed service packages are customised to meet your business’s specific needs, ensuring your IT infrastructure is maintained, managed, and enhanced with minimal downtime and maximum uptime. 

We offer three different packages. Silver, Platinum, and Diamond. Each package has a different level of support.  

For example, with our Silver Package, your business will receive 10 support tickets a month. With our Platinum package, you will receive 50 support tickets a month; with our Diamond Package, you will receive an unlimited amount! 

To help you determine the best package for your business or customisable options, contact us today.  

Why Choose Equinox? 

Our managed services cover everything from support and management to full consultancy services. This means that we can provide you with a comprehensive package of IT solutions tailored to meet the unique needs of your business.  

Whether you need help with software upgrades, system maintenance, or troubleshooting, we’ve got you covered. 

So, if you’re looking for a hassle-free way to manage your IT systems, get in touch with Equinox Consulting Ltd today! We’ll take care of everything, leaving you free to focus on what really matters – growing your business. 

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