Is a Managed Service Package Right for My Business?

Are you contemplating whether a managed service package is the missing piece to propel your business towards success?

Well, let Equinox help you on this journey! With our commitment to providing flexible and scalable technical support, Equinox can maintain, enhance, and evolve your Unit4 ERP system.

In this blog, we will explore the benefits of a managed service package and how Equinox’s customised packages can help your business thrive.

Equinox Specialises in Unit4 ERP

Equinox stands out for our specialisation in supporting and enhancing Unit4 ERP software systems. With years of experience and extensive knowledge of Unit4 ERP, we can provide the technical expertise you need to keep your systems running smoothly.

Whether it’s routine maintenance, upgrades to the latest version, or customisations tailored to your specific needs, you can rely on our managed services packages at Equinox to deliver reliable and efficient solutions.

Tailored Managed Service Packages

At Equinox, we understand that no two businesses are the same. That’s why our managed service packages are customised to suit your specific needs.

With three different support packages – Silver, Platinum, and Diamond – you can choose the level of support that aligns with your business requirements.

For instance, the Silver Package offers 10 support tickets per month, while the Platinum Package provides 50 support tickets. If you require unlimited support, the Diamond Package is the perfect fit.

Find out more about these below.

Silver Package

Our Silver Package is designed for businesses looking for essential support. It may be our smallest package, but don’t let that fool you.

The silver package includes:

  • 5% additional days discount from the standard rate
  • 10 support tickets per month
  • 1 day of remote development

This package is perfect for businesses with minimal support needs or smaller IT infrastructures.

Platinum Package

The Platinum Package is designed for businesses that require comprehensive support and want to take their IT infrastructure to the next level.

Our platinum package includes:

  • 20% additional days discount from the standard rate
  • 50 support tickets per month
  • 10 days of remote development
  • Report writing
  • Named account manager
  • SLA service pack

The Platinum Package is ideal for mid-sized and growing businesses looking to improve their infrastructure.

Diamond Package

For the most intricate businesses that need unlimited support and maximum features, the Diamond Package is the ideal choice.

Our diamond package includes:

  • 50% additional days discount from the standard rate
  • Unlimited support tickets per month
  • Days of remote development
  • Advice on improvements to the design
  • Technical Interface assistance
  • Support with Upgrade
  • Report Writing
  • Named account manager
  • Monthly review meetings
  • SLA Service Pack
  • User engagement review
  • 24/7 knowledge bank available (once built)
  • Training
  • Fully outsourced option available
  • Change request approval process
  • Problem management
  • Access to service desk to manage and review tickets
  • Project management
  • Business case assistance

With the Diamond Package, you can ensure that even the largest of businesses has the support it needs to operate at the highest of standards.

How Do I Know Which Package I Need?

With our 3 different package levels, you can pick the perfect level for your business, and each can be customised to meet your specific needs.

Your ideal package will likely depend on your industry, business size and the amount of support which your business requires. For example, a council will need a larger package, whereas a start-up company will only require the smallest package to begin with.

But don’t worry if you’re not sure which package is right for you – our team is always here to help. Simply give us a call, and we can guide you through the process and help you choose the package that will save you from struggling.

Who Needs a Unit4 ERP Managed Service Package?

Equinox has a diverse clientele that spans private, government, education, housing, and not-for-profit organisations.

Businesses such as these may require a managed service for any number of reasons. The top reasons can include:

  • Covering maternity leave
  • Staff departure
  • Lacking experience in Unit4 ERP
  • Implementing Unit4 ERP into your business but not knowing how to maintain and use the system.

This wide-ranging experience enables us to understand and cater to the specific needs of businesses across different sectors. By leveraging our expertise, you can trust Equinox to provide a managed service package that aligns with your industry requirements, no matter what the industry is.

Benefits of Outsourcing Support

Equinox’s managed services bring a host of benefits for businesses that choose to outsource their Unit4 ERP support.

Our approach offers operational flexibility, allowing your internal teams to concentrate on core missions while we manage your software systems.

With a dedicated team of support agents that possess considerable expertise, partnering with Equinox guarantees the peace of mind that comes with competent and efficient support.

This outsourcing approach can result in noteworthy cost savings while, at the same time, improving efficiency in your Unit4 ERP system.

What Do Our Support Agents Do?

Our support agents for managed services will give you complete peace of mind to allow you to focus on the important stuff.

If you ever come across technical issues or require assistance with your Unit4 ERP system, a support agent is an expert you can rely on.

Their primary responsibility is to address your day-to-day problems, conduct regular system maintenance, and keep a vigilant eye out for any unusual occurrences.

Equinox boasts a team of highly skilled and experienced professionals who excel at resolving a wide array of common Unit4 ERP issues.

Is An Equinox Managed Service Package Right For You?

If you’re wondering whether an Equinox Managed Service Package is the right fit for your business needs, the answer is a resounding yes.

Our tailored managed service packages offer the technical support necessary to drive your business forward.

With our proficiency in Unit4 ERP and dedication to customisation, Equinox guarantees proactive maintenance, management, and enhancement of your Unit4 ERP, resulting in minimum downtime and maximum productivity.

At Equinox Consulting, our mission is the unlock the full potential of businesses by optimising their Unit4 ERP software systems.

Our primary objective is to listen attentively to our clients’ needs and develop bespoke solutions that are precisely tailored to their unique environments. We firmly believe that by maximising productivity and generating significant financial savings, we can unleash the full potential of companies to achieve success.

Get in touch with Equinox today to initiate a discussion about your specific needs and benefits from the advantages of a customised managed service package.

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