A Mobile and Digital Infrastructure Provider Case Study

Executive Summary:

This companies highly customised design often led to user frustration with the software.

Over 6 years, we’ve fostered a strong partnership, providing excellent Unit4 ERP support and services to significantly enhance their management and utilisation of the Unit4 ERP system.

This partnership was forged when they recognised the need for external expertise due to their limited internal understanding of Unit4 ERP.

Client Introduction

With over twenty years of expertise, the company stands as one of the UK’s premier digital infrastructure services providers, excelling in the acquisition, design, construction, and secure maintenance of over 15,700 sites nationwide.

As leaders in their field, they are committed to delivering unparalleled infrastructure solutions that ensure robust and seamless connectivity for businesses and communities across the UK.

The Challenge

One of the unique aspects of our collaboration is the highly custom nature of their Unit4 ERP design.

Initially, this custom setup posed significant challenges, especially frustrating users. However, through years of dedicated teamwork, we’ve managed to smooth out these kinks.

Now, as we stand on the brink of migrating to the Unit4 SaaS Cloud, the previous groundwork is proving invaluable.

Users have become advocates for the transition, a testament to the dedication and hard work our team has poured into making this shift as seamless as possible.

The Goal

Our goal was to help them make the most of the Unit4 ERP system – whether it was tweaking settings, upgrading systems, or trying out new configurations.

We aimed to make sure every decision was in line with their goals for growing their business.

Along the way, we’ve always been ready with advice that’s not only smart but also right for them.

The Solution

We’re really proud of the hands-on support we give to our client.

From the simplest queries to the trickiest technical challenges, we’re always there, ready to jump in and help out. It doesn’t matter if it’s getting a new user up and running, fixing unexpected system hiccups, or digging deep into an issue with detailed reports – we’ve got their backs every step of the way.

Our bond goes way beyond being just another consultancy; we’re true partners.

We’re all about rolling up our sleeves and working together to keep things running smoothly, making sure they have the insights they need to make smart choices across their business.

It’s about being there, always ready to lend a hand or an ear, whatever the case may be.

A Word From Dawn at Equinox

“I am so proud of the way the team support all of the users.

Their patience in explaining issues to users that have no idea how the system works, is amazing and it is such a credit to the team that our client renews each year without issue.

The record on the SLAs is exemplary and the service review team who work in the IT Operations review this each month with pleasure.

Our client is a flagship example of our working ethics with all customers, and it makes me so proud of the team with their first rate work.”

– Dawn Coupe, CEO

Celebrating Success

Our journey has been an extraordinary adventure of growth, challenge, and innovation. Over six years, we’ve evolved from simply being a service provider to becoming a pivotal part of their daily operations.

Our collaboration has been a testament to what true partnership looks like, moving beyond mere problem-solving to creating a symbiotic relationship where both parties thrive.

Through thick and thin, we’ve faced the complexities of unit4 ERP system customisation, turning potential setbacks into stepping stones for success.

Our readiness to adapt and innovate has not only kept us on our toes but has also ensured that our client stays ahead of the curve, prepared for future technological shifts.

Let’s Connect

Your journey to success is just one conversation away. If you have questions or need further information about our services, don’t hesitate to reach out.

We’re here to help you navigate your options and ensure you have all the details you need to make the best decision for your business.

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